Education
The University of Texas at Austin
- Bachelor of Arts, English – August 2007
- Bachelor of Science, Radio-Television-Film – May 2009
Work Experience
Epicom
SugarCRM Web Developer
January 2011 – February 2012
- Customized SugarCRM to meet ongoing client needs
- Provided support to system administrators through both training and problem resolution
- Consulted current and potential clients, analyzing their infrastructure to determine the most effective implementation of SugarCRM for their specific business needs
- Managed projects including integrations with Magento, ACH Direct, and Echosign
Microsoft Corporation (Harte-Hanks)
Exchange Hosted Services Technical Support Agent
July 2010 – November 2010
- Provided enterprise support to system administrators for the Exchange
Hosted Services, including mail filtering, archiving, and encryption
University of Texas at Austin, Information Technology Service
Senior Help Desk Consultant
Feb. 2008 – June 2010
- Acted as Tier II for Help Desk Consultants, including expert
troubleshooting and coordinating with system administrators
- Assisted users with all services, including email, web publishing,
network connectivity, mobile device support, and identity management
- Managed the Call Center, ensuring all points of contact were properly
attended, and supervised support for users requiring escalated assistance
- Implemented several special projects, such as creating a web-based
scheduler and streamlining several independent applications into a unified web interface
Community Experience
New Guild Cooperative
IT Officer/LAN Administrator
May 2008 – August 2010
- Facilitated local network setup and coordinated with ISP during
outages, beginning with updating obsolete infrastructure to modern standards
Skills
Operating Systems: Windows (XP, Vista, Windows 7), Macintosh (OS X), Linux
Web Development: PHP, MySQL, CSS, HTML, Javascript, JQuery, XML, Web Services,
AJAX, YUI, Apache, SugarCRM